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Current Job Positions Available with Servicad

IT Support Technician


We are currently seeking an IT Support Technician with strengths in technical analysis and problem solving skills to assist our team. Your main responsibility will be to provide support for our clients using your thorough hands-on and in-depth understanding of our products, configurations, and best practices. You will also be responsible for the repair, maintenance, upgrade, deployment and installation of computer desktops, printers, peripherals as well as associated operating systems and application software at the desktop level. A core component of this position is the trouble shooting and repair of hardware and software failures.

Good analytical and troubleshooting skills will allow you to identify and correct complex IT issues and develop technical procedures and documentation. You will analyze and resolve technical problems via telephone, e-mail, online and through independent testing and analysis. You will also ensure that support tickets are kept up-to-date and that ticket status are communicated effectively to the team and receive proper attention.


The IT Support Technician is responsible for performing the following duties:

• Provide on-site technical services to customers

• Respond to escalation requests from our Office Coordinator

• Respond to emergency requirements in a timely and efficient manner

• Provide issue resolution documentation to clients who opened the support ticket

• Interface with team members as it pertains to the deployment strategy

• Manage the work of the 3rd partys assigned to the deployment

• Perform troubleshooting to determine and resolve the root cause of many hardware or software malfunctions at the desktop level.

• Up-hold Servicad’s Solution’s high standards when performing upgrades to a computer,by ensuring that upgrades/installations are 100% correct and tested.

• Ensure the highest level of confidentiality while working with client data and software files.

• Perform hardware and/or software upgrades to existing equipment.

• Perform basic network connections for desktops and printers.

• Perform moves, adds, changes of computer equipment, all work performed should be detailed and documented.

• Ensure that all contract commitments are met on a timely basis.


The IT Support Technicianmust have a good working knowledge of Windows Professional and Servers.

• College or University education in a related field.

• Experience with the Windows desktop and server operating systems.

• Familiarity with network protocols and network troubleshooting, NTFS permissions, etc.


The IT Support Technicianmust present a professional appearance and demeanor, possess strong interpersonal skills, strong telephone skills and etiquette and be able to relate to a small team of technical staff and managers. Engineers need strong verbal and written communication skills to effectively participate in the sales cycle and to prepare deliverables.

• Good written and verbal communication skills.

• A sense of urgency to complete tasks and assignments, and good time managementskills.

• A high level of integrity and honesty.

• Ability to take direction and follow practices and procedures consistently and accurately.

• Ability to work independently as well as in a team environment.

Candidates *must* have their own reliable transportation both to and from work as well as to and from the individual client locations.

Candidates *must* be able to read and write legibly in English. Candidates must also be 100%fluent in spoken English language.

Job Type: Full-time

Please send your resume to

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Servicad Lifestyle

Servicad is a talented, fun and diverse IT consultancy with a single-minded focus to create awesome customer experiences for small and medium sized businesses. What matters to us is being human, staying connected and having incredible relationships built on trust, integrity and respect. We’re committed to building a community of excellence. That means listening to customers, working with partners and leveraging our network of specialists. We always do what’s best!


  • Open and engaging work environment with rewards for those who excel
  • Unlimited opportunities for growth
  • Professional development on the latest innovations in IT and IT related solutions
  • Work with state of the art, leading edge technologies
  • Great team environment and cross-learning opportunities
  • Long-term position in a continually growing company

ready to partner with us?

We’re always looking to hire talented people to join our growing team. Contact us today, to get started.