Question of the Month – October

Question: How do I fix an iPad that keeps freezing?

Many iPad users will have experienced the annoyance and inconvenience of their iPad screen suddenly freezing – something that always seems to happen at the worst time! However, help is at hand, as we detail below the steps you can take to prevent this annoying malfunction.
If your screen freezes, the first thing to do is to carry out a hard reset on your iPad. Simply hold the power button and the home button together. The Apple logo will appear on your screen and the device will turn back on. Before doing anything else, make sure you’ve backed up everything on your iPad, either to iCloud or iTunes.
Now you know your data is safe, you can start investigating. A frequent cause of screen freezing is bad apps that crash on the opening or use, freezing the screen. You can hunt down these apps using iPad Analytics by going to Settings >Privacy >Analytics >Analytics Data. If you see that an app has many listings on the data screen, that could well be the problem one. The best thing to do is to uninstall the app and reinstall it; if it carries on playing up after that, it’s probably time to find an alternative.

If you can’t track down the specific cause of the problem, you can often eliminate it by using the Reset All Settings function, going to Settings >General >Reset >All Settings. Don’t forget that after this option you’ll have to re-enter your Wi-Fi passwords and reconnect all Bluetooth devices.
As a nuclear option, you can use the DFU mode to restore your iPad (search instructions online), but remember that this completely wipes everything on the device and you’ll be starting again from scratch.
If all else fails, there may be a hardware issue caused by spilled liquids or rough treatment; in that case you should take your device to an Apple Store Genius bar or other qualified technician.