As the average business grows increasingly reliant on information technology systems, the resources required to maintain these systems have increased as well. This presents a challenge for small to medium sized businesses, as they may not have the means to support complex IT environments independently. As a result, many of them have begun outsourcing their day-to-day IT operations to Managed Services Providers (MSPs) instead.
Traditionally, most businesses have always relied on a “break-fix” approach to IT outsourcing. Essentially, this means calling in the experts after an IT service outage or a complete system crash. While this model worked fairly well in the past, technology is now very central to most critical business processes — consider how drastically your employee’s productivity would be impacted if your email services went down for even an hour!
Managed Services, on the other hand, aims to prevent these issues before they can occur, with preventative services like network monitoring, patch management and data backups. Based on a subscription model, this method of IT management is widely considered to offer the best long-term value out of any other method of IT outsourcing and provides more expense predictability than most traditional à la carte billing models.
If you find that your business is being disrupted by the burden of constant IT maintenance, then Managed Services may be a good choice for you. Before making the switch, take the time to consider the specific IT requirements of your industry and make sure to thoroughly review the service levels offered by different MSP candidates. Last but not least, look for an IT provider that will understand your organization’s vision and values — when you invest in Managed Services, you’re also investing in a long-term partnership, so its important to find a provider that you can trust.