Founded in Copenhagen in 1847, Carlsberg still maintains the same commitment to quality and great taste that has attracted legions of fans for over a century. Now, to keep up with demand across the country, Carlsberg Canada requires a reliable IT infrastructure and around-the-clock tech support services.
In order to uphold its internationally recognized brand image, it was clear that Carlsberg Canada would require unwavering reliability from their IT infrastructure. With 24/7 network monitoring services, automated maintenance and anytime virtual help desk support, Managed Services offered the best possible approach to network management and growth.
Carlsberg Canada started with only one employee to manage their IT on a part-time basis. During this time, they relied on outsourced IT services to provide “break-fix” services on a required basis.
But with an expanding team of representatives in different provinces and time zones, any amount of downtime had the potential to cause serious disruptions to the business and ultimately damage Carlsberg’s overall corporate image. To resolve these issues, it was clear that more comprehensive support would be required.
In order to support Carlsberg Canada’s national IT requirements, including the need for around the clock help desk support services, Servicad recommended moving away from a reactive, “break-fix” approach to IT and switching to Managed Services, a more proactive system that aims to prevent network problems and downtime before it occurs.
On the old system, Carlsberg’s staff was required to handle time consuming and mundane maintenance routines, like applying day-to-day updates and security patches. To alleviate this burden,
Maintenance runs daily or on-demand
Temporary file & internet debris removal
Weekly Microsoft Patch deployment
Antivirus licensing included for desktops
Carlsberg had previously been using monitoring services to protect their network against unexpected network problems. Now, with Managed Services, they all of the coverage they need under a single monthly plan.
24/7 monitoring services
Real-time alerts
Automated recommendations
Level 1 & 2 remote remediation
Antivirus & spyware scanning
Reporting & analysis
With Managed Services, Carlsberg Canada now has a single point of service for province-wide hardware procurement, technical support, consulting & monitoring services.
With representatives throughout the country, Carlsberg Canada required centralized support for their remote branch offices, while still providing employees in different time zones with access to support services throughout their working day. With Servicad’s Managed Services, they now have access to anytime virtual help desk support and any consulting services that they need.
Centralized ticket reporting & history
24/7 virtual help desk support
Advanced/onsite support (9-5, M-F EST)
Disaster recovery planning & management
Project consulting
Quarterly IT planning meetings
By switching to Managed Services, Carlsberg Canada improved the overall resilience and reliability of its network and also gained access to a centralized support solution for all of their branch offices. All of these services are covered by a single, predictable monthly fee, giving Carlsberg unlimited access to Servicad’s support and consulting services.
Better network performance
Improved network availability
Reduced hardware requirements & costs
Access to numerous specialized IT experts
Reduced system repair requirements
No hourly fees for support, consultations and a variety of different project work
Help Desk support available 24/7
Whether you need immediate help with an IT issue, or want to discuss your long-term IT strategy, we're here to help.
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