Managed Services

As Information Technology systems grow more advanced, more intricate and more complex, many organizations are finding that the traditional “break-fix” approach to IT management just isn’t enough anymore. Servicad’s Managed Services is the ultimate proactive solution to all of your IT management needs, providing you with 24/7 support, maintenance, monitoring, security and more.

Focus on your business – not IT. Servicad offers cost-effective IT management services to free up your internal staff, save time, and prevent potential problems, before they can occur.

With flexible and affordable fixed price contracts, we’re always here to look after your strategic IT needs. We will monitor your servers and desktops 24/7 for any signs of trouble and take corrective action when required, ensure backups are checked on a daily basis, keep your systems secure and up-to-date, resolve user problems with a professionally-staffed Help Desk and powerful remote access tools, and provide highly-qualified, on-site support when you need it.

Our core services include:

  • Network review & assessment
  • 24/7 monitoring & remediation
  • Real-time alerts
  • Reporting and analysis
  • Maintenance and updating
  • Project consulting
  • Anytime Help Desk support
  • Remote problem resolution
  • On-site support
  • Comprehensive antivirus protection
  • Backup & disaster recovery
  • Access to specialized IT resources

Complete Network Review and Assessment
As part of our on-boarding process, we carry out a thorough network assessment to identify the strengths and weaknesses of your IT system. This ensures that all of our solutions are optimized to meet your requirements, and allows our experts to provide familiar, personalized support whenever problems arise.

Troubleshooting & Support
Call in anytime to receive remote support from the IT experts at our Help Desk. In addition to supporting most standard office software, we will also liaise with third party vendors to provide best effort support for your specialized applications as well. Finally, we provide on-site support with flexible availability, when calling in just isn’t enough.

24/7 Server and Network Monitoring, Management, Remediation & Administration
Using powerful remote access capabilities, we proactively monitor critical servers and networks to ensure that your services are fully operational at all times. We take care of your everyday server administration, user management, volume management, backups, and more, so that you don’t have to.

Service & Support Reporting
We conduct periodic reviews of your services, in order to target specific areas of potential and concern and develop effective, measurable solutions.

Access to High Level Expertise & Resources
We have all of the tools and high-level expertise required for special projects like software development, security and firewalls, remote access and network design. And, because we know your environment, we can get the job done quickly and effectively so you can be sure that the solution fits neatly into your overall IT system.