SERVICAD - Proactive Information Technology

IT Services / Managed Services /

Your company depends on technology for success. A fundamental piece of your technology needs starts with the computer and related software that you use on a regular basis. Our solution providers will conduct an initial needs assessment to recommend the optimal combination of hardware and software for your business as well as a plan to maintain and support those items. Let us take the confusion of what to purchase and how to maintain it out of your hands and put simplicity and efficiency back in.

To learn more about this service please contact us.

Servicad Managed Desktop Packages
Plans/Services
Ongoing Support
Primary Help Desk / Trouble Ticketing	Y	Y	Y
Secondary Email, Voicemail Support	Y	Y	Y
Integrated Reporting	Y	Y	Y
Remote Support	Y	Y	Y
On Site Support	X	Y	Y
Advanced Application Operational Support	X	X	Y
Priority Response	X	X	Y
Desktop/Laptop Maintenance
PC Inventory of Hardware and Software	Y	Y	Y
Software License Assistance	Y	Y	Y
Microsoft Security Patch Management	Y	Y	Y
Windows Error Monitoring / Alerts	X	Y	Y
Software Application Blocking	X	Y	Y
Network Policy Enforcement	X	X	Y
Network Monitoring / Alerts	X	X	Y
Automated Maintenance Processes	X	X	Y
Software Deployment / Update	X	X	Y
Security
Antivirus Management	Y	Y	Y
Spyware Management	Y	Y	Y
Automated Advanced Data Backup*	X	X	Y
Purchasing
Purchasing Advice	Y	Y	Y
Exclusive Servicad Partner Access	Y	Y	Y
Notes Costume plans are available if above plans don't suit your needs. Servicad's goal is take a proactive approach to your network making sure you're up to date and running smoothly. Price Monthly Per PC. Initial Computer Setup: $10.00 per workstation (waived with minimum 1 Year Agreement) * For Automated Advanced Data Backup, the purchase of additional hardware may be necessary to take full advantage of the program. Off-site storage available at additional charge. Enhanced and Premium packages require a minimum of 6 pc's and Servicad's Managed Servers Enhanced package or higher installed on your server. All product information and prices subject to change without notice.

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