SERVICAD - Proactive Information Technology

IT Services /

As a small- to medium-sized company, you've got the same need for business technology that large companies have. But unlike a large company, it may be far more cost-effective for your business to get outside help to meet your needs.

Traditionally, outsourced technology support has involved technicians who bill clients for service by the hour, resulting in sometimes high and inconsistent monthly charges and often leaving clients with a feeling of not knowing what they are getting for their investment. Now you have another option, proactively managed solutions with Servicad Managed Services. Now for one fixed monthly rate you will receive proactive, quality support when you need it with documented results. Leave the technology worries to us, so you can focus on your business.

To learn more about our Managed Services please select from our three categories listed to the right.

Managed Services Features

1. Remote Monitoring

We provide 24/7 monitoring and health assessment for your network.
Pre-determined thresholds automatically alert our service centre when exceeded.

2. Quicker Response

Automatic alerts guarantee quicker response and provide technical staff pre-diagnostics resulting in lower on site labour costs.

3. Remote Access

Many network issues can be addressed via secure access, further reducing the need for on-site technical visits and additional labour costs.

4. Graphical Performance Reporting

Monthly scheduled executive reporting with your account representative and a review of network health insures a proactive process to network management.

5. Network Inventory & Budgeting

Yearly review of any assets being monitored and budgetary recommendations. Legacy systems with no upgrade paths are identified with a view towards standardization within the network infrastructure.

6. Security Monitoring

Alerts our service centre of attempted network access by unauthorized users.
Extensive security reporting gives you a bird's eye view of offenders within your network.
Patch management insures your operating systems are up to date and not exposed to security breaches.

7. Trouble Tickets

Web based trouble ticket generation allows your organization to place service requests directly to our service centre.
Trouble ticket resolutions and historical information are archived for review if and when required.

8. Multi Level Subscriptions

Managed services are provided in three subscription levels tailored to your organization's requirements.
Clients retain the flexibility to adjust their level of service required with no contractual termination risk.
The pricing matrix details monitoring options and service hours inclusion. These inclusions further demonstrate the cost effectiveness of our program.

All product information and prices subject to change without notice.

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IT Solutions
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